FAQS – My Store

SO, YOU HAVE A QUESTION?

currently, vovierge swim & vibewear sizes range from XS-L (6-12/14) in bottoms and A-E in bra size, you can find the size guide here.

as a newly launched solo-run and funded brand, i have decided to start with the most popular sizes. however, depending on demand and desire, i absolutely endeavour to increase this range to both smaller and larger sizes. Please do get in contact so I know which sizes to introduce next!

Email: vovierge@gmail.comInstagram, Facebook & Tik Tok: @vovierge

handcrafted with meticulous care, our pieces require delicate handling to maintain their quality. before washing, untie any straps and avoid re-tying until dry to prevent fabric damage.

for washing, hand wash or use a gentle cycle with low temperature. add detergent to remove salts, minerals, and chemical deposits and wash similar colors together. when storing during winter, fold or roll instead of scrunching so that when summer comes back around your vovierge is crease free and ready to rock.

our new business model provides a faster & more seamless ordering process, allowing you to place an order without a turnaround time. if you'd like one of our designs but in a different colour from another collection, or would like to enquire about a completely bespoke design you have in mind, please pop me n email so we can discuss, vovierge@gmail.com.if you'd like your vovierge in an entirely different colour/print, we can also order in fabrics & embellishments custom to your order. to start this process, please drop me an email vovierge@gmail.com with screenshots or links that represent your vision. please note fabric prices and delivery time's vary so this may be reflected in your final quote and turnaround time. all of this information will be disclosed before requesting payment. once payment has been received, fabrics will be ordered and sewing will start, we cannot accept returns or refunds for custom pieces.

all UK orders are sent via Royal Mail with 2-4 working day delivery (tracked & signed). once your item has been made within its turnaround time and you're in a hurry and require NDD, please select this option at checkout. please note, for orders not within UK mainland, these times will vary.

as vovierge is still in its early stages, we are not yet delivering outside of the UK. as the brand grows, we plan to broaden our delivery options.

we take great care in ensuring that your order meets our highest standards of quality and craftsmanship. however, if you receive a defective or damaged item, please contact us immediately so that we can resolve the issue promptly. your satisfaction is our top priority, and we are committed to ensuring that you are delighted with your bespoke purchase. if you are not happy with your order, you will have 10 days from the day you receive your item/s to return for a refund or exchange. please note that we will not accept returns for any items that have sign of wear, or removal of hygiene stickers or swing tags. we do not accept returns for custom orders or items that have been personalised.if for any reason you are not happy, please email me at vovierge@gmail.com and case for case we will find a solution. it's vital to me you love your item/s and feel your most confident self, given this, our transaction is not complete until you are 100% happy.

NO WASTED FABRIC: unlike many commercial retailers who tend to over order and then dispose unsold stock to landfill, vovierge. is made-to-order, meaning no waste.when cutting your designs out from the rolls of fabric we keep all scraps and recycle them into producing scrunchies & headbands.

FABRICS: all fabrics are purchased within the UK, and sent via post or personally collected by foot or car. by avoiding purchasing fabrics overseas, no air or sea freight is involved in materials being delivered from the direct warehouse i have placed the order from.

PACKAGING: from the tissue paper your swim & vibe is wrapped in, down to the box and paper parcel box, all packaging is 100% biodegradable and recyclable. by opting for premium eco-friendly packaging that still protects, we are taking a step towards reducing our environmental impact and actively supporting sustainable practices that contribute to a greener future.